Responsible Gaming

Gambling should feel light and optional. This guide explains how OneRed keeps play in balance, which tools you can use to stay in control, and how we respond when signs suggest that a pause would help. The approach follows Dutch standards and the supervisory guidance that applies to licensed operators in the Netherlands. If any rule of law points in a clearer direction than this page, that rule leads, and our commitments adapt to it.

Our purpose and promise

OneRed is based on the straightforward principle that entertainment is most effective when it gives exactly what the audience wants. Clear vision, not flash, slow decision-making, and long-term health, not short-term activity, are our design goals. Products that alleviate rather than add to stress and clear explanations of complex concepts are examples of this. We increase our bar as the legal system develops.

Who may play

Gambling features are available only to adults who meet the Dutch legal standard and who act for themselves. Access is not allowed for anyone listed in the national exclusion register known as CRUKS. When a check matches that register, the platform limits access to information and safer-play resources and blocks gambling. We view this as a protective pact with society, not a mere technical rule.

Principles that steer our choices

We keep play optional and informed. We avoid design that manufactures urgency. We prefer simple steps, clear language, and settings you can tighten at any time. We never depict gambling as a fix for money problems. Where doubt exists, we choose the safer path.

Tools you control

Inside your account you can set boundaries that fit your life. Deposit preferences cap how much you can add. Limits for loss and stake prevent a session from drifting past comfort. Session reminders nudge you to check in with yourself. Short breaks and longer time-outs create breathing room when energy or mood says pause. These controls travel with you between web and app and can be tightened whenever you like. Looser settings can be reviewed later, but tighter settings are the wiser starting point.

CRUKS and strong barriers

For some people the healthiest choice is a firm door rather than a flexible gate. CRUKS offers that door. When you register in the exclusion register, gambling features are blocked across licensed operators in the Netherlands. We support that choice fully. Inside your account you will find guidance on taking a break and on finding independent help if you want it.

Affordability and early support

Prompt protection is the policy stance of the Dutch. In order to determine if play seems sustainable, we combine your personal settings with device signals. We may contact you with a reassuring message, request background information, propose lower limitations, or restrict access to specific items if activity suddenly changes or goes beyond internal boundaries. These measures are preventative rather than punishing. In the event that a safe pattern cannot be restored, features may be limited. Putting a person in jeopardy is more dangerous than disappointing a session.

How to set limits that work

Think about what you can happily part with for an evening’s fun. Treat that as the full cost of the outing, not a stake to be chased. Choose a modest deposit preference, add a conservative loss cap, and keep your stake size small enough that each round feels ordinary rather than dramatic. Turn on a session reminder and decide in advance what a sensible pause looks like. If you feel optimism rising as the session begins, that is the best time to lean toward lower limits, not higher ones.

Recognising pressure in real life

There is usually no alarm to warn of impending pressure. Playing while exhausted, keeping sessions hidden from trusted others, forgoing plans to maintain a streak, increasing stakes to capture an emotion, and canceling a withdrawal due to the allure of a new round are all examples of these subtle but cumulative changes. Let someone who loves about you know if any of that seems familiar, and take a break. A storm can be averted later with an early halt. In contrast to distracting noises, the platform’s serene design encourages you to take a moment to breathe.

What we watch for and why

Markers of harm are patterns, not isolated moments. We look for frequent top-ups in short spans, sustained sessions without breaks, abrupt increases in time at live tables, ignored reminders, or repeated cancellations of withdrawals. A few markers together may prompt a review, a nudge, or a temporary restriction. Human specialists review edge cases so that context is not lost. Our aim is to interrupt risk early, explain actions plainly, and help you return only when the ground feels steady.

Fair and explainable decisions

Automated checks help us see risk quickly, but decisions remain accountable. If a decision meaningfully affects your ability to play, you may request human review. We will consider your explanation, describe the factors that mattered, and correct the outcome if it was not fair. We keep records of decisions so patterns in our own behaviour can be improved.

Design that reduces pressure

You will not find flashing prompts that beg for one more spin. You will not find countdown clocks that squeeze choices into seconds. Game panels carry plain-language descriptions of volatility and features so you know what you are choosing. Promotions use clear summaries and require an explicit opt-in.

Payments and good habits

Only use payment methods in your own name. Avoid deposits that depend on credit or that push essential expenses into the future. If you catch yourself planning a deposit to recover a loss, that is a signal to lower limits or to stop for the day. Reversing payments without cause harms account integrity and can trigger protective reviews

Friends, family, and caring conversations

Sometimes a person who plays does not see the strain as clearly as someone nearby. If you are that someone, speak with kindness and curiosity. Ask how the activity feels rather than how much was spent. Suggest a shared break rather than a lecture. Privacy rules mean we cannot share account details with you, but we can host tools that make pauses easier and signpost independent help that respects everyone’s dignity.

Independent help and community resources

A turning point can be support beyond the platform. Counseling services in the Netherlands provide confidential, non-judgmental conversations, as well as advice and resources for self-help. Your account’s safer-play section contains links to these materials. In many cases, a challenging chapter can be reduced to a simple paragraph by reaching out early.

Advertising and public voices

Marketing follows national restrictions. We avoid channels likely to reach minors or vulnerable groups. We do not glamorise losses, promise certainty, or hint that gambling can rescue a budget. Partners, affiliates, and creators agree to the same standards. Relationships end when conduct falls short. Popular voices are welcome, but not when they make pressure look like fun.

Data used for protection

Safer-play features rely on limited information about sessions, settings, and outcomes. We keep this data separate from marketing and treat it with particular care. The purpose is protection, not profiling for promotion. Where possible we rely on aggregated or privacy-preserving signals. When we update our approach, we do so transparently and in line with data protection law.

Underage access and protected persons

Preventing underage play is non-negotiable. We verify age and identity and deny access if checks fail. People listed in CRUKS cannot gamble on the platform. Where evidence suggests a person needs stronger protection, we support a break and keep safer-play resources visible even when gambling is blocked.

Scenarios you might recognise

A player sets a gentle deposit cap and a short session window, then feels a wave of optimism after a few quick rounds. The reminder appears, and the player chooses the break they planned in advance. Another player cancels a withdrawal on impulse, then regrets it. The system notices a pattern and suggests a pause; the player accepts a cooling-off period and returns later with a calmer plan. A third player enjoys live tables on a free evening, then notices fatigue. A reality check shows time spent; they step away and chat with a friend. None of these moments requires drama. All of them reward the decision to slow down.

When we intervene

If sustained risk persists, we may lower limits, disable specific products, hold new deposits, or recommend a cooling-off period. We explain the reason in clear terms and outline the path to safer re-entry. Where supervisory direction requires a stronger step, we follow it and document what led to the decision. Appeals are available, and human review is part of the process.

How we train and measure ourselves

Team members who build, run, and support the platform receive regular training on safer-play principles, respectful communication, and escalation paths. We measure success by clarity, stability, and safety rather than by time spent in a session. Product decisions are reviewed with a question in mind: does this change make it easier to stop than to continue when stopping would be healthier?

Complaints, feedback, and continuous improvement

If you believe a safer-play step was applied in error, use the complaint tools in your account. We will acknowledge, investigate, and reply with reasons that are easy to understand. Feedback that improves clarity or reduces friction is welcomed and often leads to product changes. We see this page as a living guide, not a carved tablet.

Updates to this page

Responsible gaming practice evolves as research advances and rules change. We update this page when we improve tools, refine thresholds, or receive new guidance from supervisory bodies. Notices inside the product highlight significant updates in approachable language.

A gentle checklist for yourself

Ask whether today’s budget matches your best-day judgement rather than your most optimistic mood. Notice whether play is replacing rest or making you rush other plans. Treat a pause as a healthy choice, not a setback. Celebrate walking away when the voice in your head says stay. Share your plan with someone you trust before you begin. If secrecy creeps in, that is your cue to stop.

Final word

Play because it is fun, and pause the moment it stops feeling that way. Set limits that make sense before the first click. Keep breaks frequent and unremarkable. Ask for help sooner rather than later. OneRed will keep doing its part through careful design, early support, and decisions that place wellbeing above everything else.